One of the highest priorities at The House of Rose is the health, safety, and security of our guests. Read this page to learn how we’ve implemented enhanced cleaning protocols, are monitoring the ongoing pandemic, and adjusting our policies accordingly.

Updated November 16, 2022

Our commitment to health and safety
We are continuously monitoring and following the recommendations of the CDC, WHO, and local governments and health authorities in the states in which we operate. This includes daily monitoring of COVID-19 variants and their impact on travel in the Americas.

The House of Rose will provide revised guidance with respect to COVID-19 protocols as needed.

Enhanced cleaning and disinfecting protocols
With the use of industry-leading, high-quality cleaning products, our retreat team members are able to provide a clean, safe stay that guests feel confident in. Each location has also been equipped with resources on how to handle suspected and confirmed cases of COVID-19 and lockdown procedures for quarantining purposes.

Availability of amenities
The availability of food service, pools, fitness centers, and other amenities may be disrupted.

We apologize for any inconvenience this may cause.

You can call your retreat facility in advance for the latest information on amenity availability.

Individual hotel cancellation policies in place at the time of booking will apply.

Please refer to the booking or contract information that you received at the time your reservation was made for accurate cancellation policy information, or contact the retreat property directly.

To modify or cancel a reservation, please use the Radisson Hotels Americas app or contact us at – If you booked through an online travel agent or third-party travel professional, you must contact that booking provider for any adjustments.