Shipping Policy

This Shipping Policy applies to physical products sold through www.thehouseofrose.com. Services, digital products, and retreat registrations are not subject to shipping and are governed by our Retreat Booking and Cancellation Policy or Return and Refund Policy.

By placing an order for a physical product, you agree to the terms below.

1. Products We Ship

The following physical product categories may be available for purchase and shipment:

• Wellness and self-care products (e.g., essential oils, supplements, yoga accessories)
• Branded merchandise (e.g., apparel, water bottles)

Product availability is subject to change. Items listed as ‘in stock’ are generally ready to ship within the timeframe stated on the product page.

2. Shipping Destinations

2.1 Domestic Shipping

We ship to all 50 U.S. states and Washington, D.C. We currently ship to P.O. Boxes for standard shipping only; express options may require a physical address.

2.2 International Shipping

We currently ship to the following countries:

• CANADA 3-5 business days
• European Union 5-7 business days
• Non-European Union 5-7 business days
• Rest of the World 7-10 business days*

International orders may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. Delivery times for international orders vary based on destination and customs clearance.

3. Shipping Methods and Estimated Delivery Times

We offer the following shipping options. Estimated delivery times are business days from the date of shipment, not the date of order placement, and are provided by our carriers as estimates rather than guarantees.

Carrier transit times do not include weekends or federal holidays. Delivery estimates may be affected by weather, carrier delays, or high-volume periods such as holidays.

4. Order Processing

Orders are processed Monday through Friday, excluding federal holidays. Orders placed before 12:00 PM Eastern Time on a business day are generally processed the same day. Orders placed after that cutoff or on weekends/holidays are processed on the next business day.

Processing time (separate from transit time) is typically 1-2 business days for in-stock items. Processing times may be longer during high-demand periods; we will notify you if a significant delay is expected.

5. Order Confirmation and Tracking

You will receive an order confirmation email after placing your order and a shipping confirmation email with tracking information once your order has shipped. If you have not received a confirmation email within 24 hours of purchase, please check your spam folder and then contact us at terry @ the house of rose.com

Tracking information may take up to 24 hours to activate in the carrier’s system after the shipping confirmation is sent.

6. Shipping Costs

Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. Any applicable promotions or free shipping thresholds will be applied automatically at checkout. Shipping charges are non-refundable except in cases where we have made an error in fulfilling your order.

7. Undeliverable Packages and Address Errors

We ship to the address you provide at checkout. Please verify your shipping address carefully before completing your order. We are not responsible for delivery failures resulting from an incorrect or incomplete address provided by the customer.

If a package is returned to us as undeliverable, we will contact you at the email address on file. You may request re-shipment, subject to a re-shipping fee, or a refund of the product price less the original shipping cost. Packages returned to sender due to an address error may take 1-3 weeks to be returned to us.

8. Damaged, Lost, or Stolen Packages

Damaged shipments: if your order arrives damaged, please retain all packaging materials and document the damage with photographs. Contact us at within 5 business days of delivery with your order number and photos. We will file a carrier claim and work to send a replacement or issue a refund.

Lost packages: if your tracking information shows no movement for more than 5 business days and delivery has not occurred, contact us. We will open a trace investigation with the carrier. If the investigation confirms the package is lost, we will send a replacement or issue a full refund.

Stolen packages: we are not responsible for packages confirmed as delivered by the carrier but subsequently reported stolen. We recommend selecting a secure delivery location at checkout where this option is available. You may wish to file a police report for insurance purposes.

9. Customs, Duties, and Import Taxes (International Orders)

International shipments may be subject to customs fees, import duties, or value-added taxes assessed by the destination country’s customs authority. These charges are entirely the responsibility of the recipient. We are unable to predict the specific amount, as it varies by country and order value. We do not under-declare shipment values or mark orders as gifts to avoid customs fees.

10. Contact Us

For questions about your order or shipping status, please contact us:

THOR – The House of Rose d/b/a The Amplified Group, LLC
Email: [terry @ the house of rose.com ]
Phone: 908 – 200 – 8678
Website: www.thehouseofrose.com/contact-us