We ask that you send a deposit when you reserve your time at THOR. If you need to cancel your trip more than 30 days before your program begins, we will issue you a full refund. If you cancel within 30 days of your program, we will retain your deposit. If you cancel within 15 days of your program, there is a 50% cancellation fee. If you cancel within 7 days of your program, there is a 90% cancellation fee. If you cancel within 4 days of your program, there is a 100% cancellation fee. If you experience an emergency and have to cancel, please call us.